| Salesforce.com For Dummies (For Dummies (Computer/Tech)) | 
| Authors: Tom Wong, Liz Kao
Publisher: For Dummies
Category: Book
List Price: $24.99
Buy New: $13.41
You Save: $11.58 (46%)
Buy New/Used from $13.40
Avg. Customer Rating:   (10 reviews)
Sales Rank: 25148
Languages: English (Original Language), English (Unknown), English (Published)
Media: Paperback
Edition: 3
Number Of Items: 1
Pages: 408
Shipping Weight (lbs): 1.5
Dimensions (in): 9.2 x 7.3 x 1
ISBN: 0470318120
Dewey Decimal Number: 658.812
EAN: 9780470318126
ASIN: 0470318120
Publication Date: August 4, 2008
Availability: Usually ships in 1-2 business days
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| Customer Reviews:
| Showing reviews 6-10 of 10 | | « PREV | | |
 Great help for the new user. September 22, 2005
12 out of 12 found this review helpful
I purchased several copies of the book for my sales team whose technical proficiency was across the board. While all of the material is covered in the online help available from Salesforce.com, several team members felt much more comfortable with a book that they could hold. It is a great help in getting all of the team members to use the same nomenclature which is the first step in any sales "methodology" becoming effective.
Those wishing a deeper dive, should look at the author's other books targeted towards a more advanced and technical audience.
Dumming it down for an admitted dummy February 6, 2005
16 out of 20 found this review helpful
As a new user to the CRM program, Salesforce.com, I was overwhelmed by the amount of information presented on the website. My first thought was, "I wish somebody would writed a "Dummy" book for the program. I was pleasantly surprised to find out that it was being released and ordered my copy immediately. I received my copy shortly and began reading and applying the data presented in the book.
While I will continue to avail myself of the training presented on the Salesforce.com site, the presentation of the data in Salesforce.com for Dummies has given my use of the program a real kick-start.
The writer (Mr. Wong), has written this book for users of the program, not for computer programmers. The data is laid out in concise, easy-to-understand terms which even "sales-types" like myself can understand. Applying the suggestions in the chapter on customization has saved me hours of "hair-pulling" work.
I will continue to reference this book and will make it required reading for all those in my company using Salesforce.com. It makes a great CRM program even better, because we will now be able to use all of the features, rather than a few basic one.
You'd be a dummy not to buy this book! February 6, 2005
8 out of 15 found this review helpful
"Salesforce.com for Dummies" is, hands down, the best reference guide for salesforce.com users and administrators alike. Tom Wong has done an excellent job with this book. It is packed with useful tips that will help even the most experienced users and/or administrators get more from Salesforce.com. If you are ready to maximize your investment in Salesforce.com, pick up "Salesforce.com for Dummies." You'd be a dummy not to buy this book!
Best salesforce.com Reference Material Available!!! February 6, 2005
8 out of 13 found this review helpful
Tom Wong's book "Salesforce.com For Dummies" provides a fantastic overview of salesforce.com, whether you are an end user or a system administrator. The book clearly outlines the functionality of the product and it includes a great deal of information that will help users leverage the full power of salesforce.com. Salesforce.com users of all experience levels will find relevant information in this book. I have been using salesforce.com for more than three years, and I found several helpful tips that are going to allow me to use salesforce.com more productively in the future.
My company has been using salesforce.com since October 2001, and we use it throughout several functional areas of the company (e.g. Sales, Customer Service, Product Management, Project Management, Executive Management, etc..) I have requested that our Human Resources department make "Salesforce.com For Dummies" available to all current users as an ongoing reference material and to all future users as part of their orientation and training.
I would strongly recommend "Salesforce.com For Dummies" to anyone who uses salesforce.com on a regular basis. In my opinion, this is the best reference material available for salesforce.com.
Drivers, Start Your Engines!! February 5, 2005
11 out of 15 found this review helpful
As a salesforce.com system adminstrator, I found this book to be invaluable. As intuitive as the system is, the topics covered are on point to the needs of users, managers and administrators alike. I found that tasks I learned to do in 15 minutes using the online help features included with the salesforce.com tool, can be done and learned in less than 2 minutes following the clear and concise instructions.
Throughout the book are examples of how customers use the tool as well as best practices and are a terrific addition to this handy guide.
With this book, I was not only ready to roll on with salesforce.com, but to accelerate quickly to leverage the tool to my sales team and across the enterprise.
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