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| Working with Microsoft Dynamics(TM) CRM 3.0 | 
| Authors: Mike Snyder, Jim Steger
Publisher: Microsoft Press
Category: Book
List Price: $49.99
Buy New: $1.97
You Save: $48.02 (96%)
Buy New/Used from $1.57
Avg. Customer Rating:  (15 reviews)
Sales Rank: 210117
Languages: English (Original Language), English (Unknown), English (Published)
Media: Paperback
Number Of Items: 1
Pages: 464
Shipping Weight (lbs): 2.6
Dimensions (in): 8.7 x 7.3 x 1.7
ISBN: 0735622590
Dewey Decimal Number: 658.812028553
EAN: 9780735622593
ASIN: 0735622590
Publication Date: April 12, 2006
Availability: Usually ships in 1-2 business days
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| Customer Reviews:
 Excellent resource for System Administrators and Consultants March 28, 2007
This book is a terrific resource for System Administrators, implementers, and consultants. It is NOT a "How to use Microsoft CRM" book. For that purpose, I recommend "Microsoft CRM 3 for Dummies".
The three parts of the book are:
1) Configuration and Settings
2) Customization
3) Extending Microsoft CRM
Part 1, Configuration and Settings, covers the basic settings that need to be addressed when Microsoft CRM is installed. This section applies primarily to system administrators and implementers.
Part 2, Customization, covers the items that can be customized, including Entities, Reports, and Workflow. This section applies primarily to system administrators and implementers.
Part 3, Extending Microsoft CRM, builds upon the Microsoft Dynamics CRM 3.0 Software Development Kit (SDK). It provides terrific examples on what can be done with Microsoft CRM using programming and includes the code. This section applies primarily to programmers.
The book is easy to read, and the examples are very helpful. Throughout the books are little-known tips and traps to avoid.
In my opinion, this is a must-have resource for admins, implementers, and consultants.
Michael Cross
[...]
 Solves problems the consultants could not... February 18, 2007
An excellent text for explaining the inner workings of CRM with very practical descriptions of how to do customizations that our consultants failed to achieve.
In particular the description of sitemaps and how to manipulate the was invaluable. A simple XML edit and the navigation UI was dramatically improved.
If you want to really 'get' how CRM works and the opportunities and restrictions that go with that this is a recommended read. However it is a fairly technical text so if you aren't of that inclination buy it for your tame techie instead! ;-)
Recommended!! January 11, 2007
1 out of 1 found this review helpful
A pretty good step by step guide! Easy to follow even for not experienced persons.
Great Resource November 5, 2006
0 out of 1 found this review helpful
This is a great resource. I would recommend it to anyone who is thinking about using or who has MSCRM.
My View August 23, 2006
1 out of 2 found this review helpful
Very good title, well structured and current. Assisted with our implementation process.
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