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| Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior | 
| Authors: Kerry Patterson, Joseph Grenny, Ron Mcmillan, Al Switzler
Publisher: McGraw-Hill
Category: Book
List Price: $16.95
Buy New: $6.71
You Save: $10.24 (60%)
Buy New/Used/Collectible from $6.49
Avg. Customer Rating:  (33 reviews)
Sales Rank: 1347
Languages: English (Original Language), English (Unknown), English (Published)
Media: Paperback
Edition: 1
Number Of Items: 1
Pages: 284
Shipping Weight (lbs): 0.9
Dimensions (in): 8.9 x 5.9 x 1
ISBN: 0071446524
Dewey Decimal Number: 303.69
UPC: 639785390756
EAN: 9780071446525
ASIN: 0071446524
Publication Date: August 26, 2004
Availability: Usually ships in 1-2 business days
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| Customer Reviews:
 Great lessons for work and life November 7, 2007
0 out of 1 found this review helpful
Having read both this book and "Crucial Conversations" more than once, let me say that they are both worth reading more than once! In its latest reading, I used this book for a book study at work, guiding my team (I'm their boss) through the book and the lessons in the book. The team had been largely dysfunctional, had serious problems with communication, apparently had no idea of how to deal with confrontations, and might very well have imploded completely. Over the course of a few months, we read this book chapter by chapter (with some breaks), discussed each of the lessons, and started to put them into play.
Today, the team communicates far better, has become highly functional, has improved their interpersonal skills, and are a joy to work with.
Several of the team said that they were already starting to put some of the things they'd learned into practice in their personal lives, and I can see them applying them at work daily.
The lessons that you can glean from this book are HUGE. If you find yourself struggling to have real conversations about issues small and large, if you have a relationship that is in some jeopardy, or if you just want to be more effective in a leadership or teaming role, read these books.
For instance, the idea of mastering your stories... what is it that you assume about the motivations of the other person, and how do those assumptions generate feelings which drive YOUR behaviors? Learning about your "stories", how to discuss them with others, and how that affects you could be the start of something wonderful for you.
Read these books. Now.
IF You Could Buy Only One Book September 24, 2007
2 out of 2 found this review helpful
I read this when it was first published and then bought it for each staff member as one of our required primers. I also gave one to each of my Board members. If there is one book I wish had existed 30 years ago, this is it.
 A Relational Guide to Confrontation August 24, 2007
2 out of 2 found this review helpful
In this example filled guide to crucial confrontations - those times when holding someone accountable is critical to what is important to you - the authors present a relational model for what to do as you become aware of a gap between your expectations and what has or is happening in the specific situation.
The concept approaches the crucial confrontation in `before', `during', and `after' steps; requiring you to spend some `before' time deciding `what' is the specific issue to be addressed and `if' you should enter into the crucial confrontation - what do you desire out of the relationship is a key question to help identify the real issue. Also in the `before' phase, you are asked to master your emotions by considering not only `your story', but also by considering the other person's context and thus `their story' - are they really doing this because they want to fail with you? Probably not - they just have an entirely different perspective (their story) on the situation!
The `during' step requires that you confront with safety and stay with the facts; assuring the other party that mutual respect and mutual purpose are present. The `after' step requires agreement on an action plan and follow-up. Along the way, there are tools to avoid getting side-tracked, with ample examples of situations that may arise and suggestions for dealing with them. The book is recommended for anyone interested in improving any of their many relationships, business or personal.
Crucial Confrontations June 27, 2007
1 out of 1 found this review helpful
A must read for supervisors and managers. With outstanding proven approaches to knowing what you want from a conversaton, what the other wants, and watching out for the relationship. Found it useful at work as a reference book, plus a great read for personal relationship communications as well. Would suggest reading Crucial Conversations first to really get the full view.
Crucial Confrontations May 8, 2007
1 out of 2 found this review helpful
Excellent book. Easy directions and explanations to implement the Crucial Confrontation Model.
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