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| Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives | 
| Author: Randy A. Steinberg
Publisher: Trafford Publishing
Category: Book
List Price: $24.95
Buy New: $22.45
You Save: $2.50 (10%)
Buy New from $22.45
Avg. Customer Rating:  (7 reviews)
Sales Rank: 16685
Languages: English (Original Language), English (Unknown), English (Published)
Media: Paperback
Number Of Items: 1
Pages: 154
Shipping Weight (lbs): 0.4
Dimensions (in): 8.9 x 6 x 0.5
ISBN: 1412093929
Dewey Decimal Number: 621
EAN: 9781412093927
ASIN: 1412093929
Publication Date: August 2, 2006
Release Date: January 1, 2001
Availability: Usually ships in 1-2 business days
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| Customer Reviews:
| Showing reviews 6-7 of 7 | | « PREV | | |
 Excellent resource for IT Metrics Managers January 9, 2007
6 out of 7 found this review helpful
This text presents the components of evaluating your IT Organization with clear and concise terms and offers a practical terms and approach. It is a quick read but extremely informative. It's fully aligned with ITIL but cuts through much of the complexity to provide a clear path for implementing a metrics program.
I highly recommend this book to senior management, the program manager and his/her team and the participants from within the organization that will be charged with identifying Key Performance Indicators and Critical Success factors for their areas of the business.
ITIL in the trenches... December 11, 2006
6 out of 7 found this review helpful
Folks,
After you have suffered sitting through the courses on the philosohy of ITIL, buy this book, "Measuring ITIL", and also purchase "Visible OPS". These two books will give you a practicum on implementing ITIL for your infrastructure operations. And yes, your IT infrastructure operations will improve as a result!
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