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| Service Agreements for SMB Consultants - A Quick Start Guide for Managed Services | 
| Author: Karl W. Palachuk
Publisher: Great Little Book Publishing Co., Inc.
Category: Book
Buy New: $49.95
Avg. Customer Rating:  (8 reviews)
Sales Rank: 489463
Language: English (Published)
Media: Paperback
Edition: 1st
Pages: 185
Shipping Weight (lbs): 0.9
Dimensions (in): 8.9 x 7.1 x 0.4
ISBN: 0976376024
EAN: 9780976376026
ASIN: 0976376024
Publication Date: July 1, 2006
Shipping: Eligible for Super Saver Shipping
Availability: Usually ships in 24 hours
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Product Description
Everyone knows it - spoken agreements aren t worth the paper they re written on. The SMB Consultant is facing changes we never imagined a few years ago. Managed services are everywhere. Franchised tech support is taking off. And now big corporations are trying to compete in the SMB Space. Whether you like it or not, you need to make some changes in order to meet the challenges of the next few years. Service agreements literally define your business. If you re not using them, you need to start today. If you are using them, great! Just make sure that they truly represent who you are and how you want to define your business. Whether you sell your services hourly, in blocks of time, or with a Managed Services plan, you need a good service agreement. You need this book! As with his other books, Karl gives you more than just the forms. This book includes best practices and lots of great information to help you run your business more prosperously! A CD with the critical forms and agreements is included!
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| Customer Reviews: Read 3 more reviews...
 Great Book. Helping me reinvent my business April 20, 2008
This book has been very helpful. I reads quickly and easily, and the CD provides great templates. Within a week I was able to stndardize my existing contracts and reduce the need for customization with each new client. Great Work Karl!!!
Excellent Resource April 19, 2008
Nice work on this book Karl. After I finished it our general manager read it and could not believe the resources contained within. It is not only a book about service agreements for the SMB consulting space but a great tool relating to all aspects of your business practices. We are now in the process of having our lawyer (as you suggest) reviewing our new contracts. Keep putting out these little gems!!
Required reading for independent IT pros April 18, 2008
It's hard to find good information on the business side of IT consulting.
We started a year ago with decent technical skills but not much in the way of business training. Since then we've built a company which is supporting us, but couldn't see how to take it to the next level.
I purchased Managed Services in a Month and a week later had converted two break/fix customers over to managed services contracts worth thousands every year in recurring income.
This book is not cheap, but it is extraordinarily good value. It's cost is still less than one billable hour (at least if you're pricing yourself reasonably, something this book teaches you to do) and you'll make it back tenfold with the first contract (included with the book) that you get signed.
If you're an independent IT pro dealing with small business networks or servers then this book will help you take your business to the next level.
Highly recommended, and I'll be buying other books from Great Little Book Publishing very soon.
This is it. Everything you need June 26, 2007
2 out of 2 found this review helpful
This is the book to have on your shelf. Karl will walk you through how his contracts are setup, what the parts mean, and the basic structure of delivering managed services via a contract vehicle. You can't get this kind of consulting help this easily, and Karl will give you everything you need. I highly recommend it.
Must Read For Service Contract-Minded IT Consultants May 25, 2007
2 out of 2 found this review helpful
If you want to offer service agreements to your IT customers, or are not sure of the value of selling service agreements, buy and read this book. When you are finished, you will be able to start offering service agreements - it's as simple as that. Thanks to Karl, I'm in the process of proposing 4 service agreements. The $50.00 for the book will be paid for by the first one so it's definitely money well-spent. On that note, I appreciate the short, concise format because that made it that much easier and faster to read. Technology books with hundreds of pages are more often than not nothing but "fat." Not with Karl's book - lean and right to the point.
Whether you know nothing, something, or a lot about IT service agreements, this book is an excellent resource. It will show you nearly everything you need to know about service agreements, from the perspective of someone who is obviously very adept at running his own IT business.
In the past when I tried to come up with something on my own, I just stared at a blank screen. Although I could come up with a handful of bullets of what should be included in a service agreement, Karl points out many things I hadn't thought of, including what not to cover. He also provides actual frameworks and examples of the agreement language. I really like his practice of having more than one type of agreement.
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