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| Salesforce.com For Dummies (For Dummies (Computer/Tech)) | 
| Authors: Tom Wong, Liz Kao
Publisher: For Dummies
Category: Book
List Price: $24.99
Buy New: $13.41
You Save: $11.58 (46%)
Buy New/Used from $13.41
Avg. Customer Rating:  (10 reviews)
Sales Rank: 37673
Media: Paperback
Edition: 3
Number Of Items: 1
Pages: 408
Shipping Weight (lbs): 1.5
Dimensions (in): 9.2 x 7.3 x 1
ISBN: 0470318120
Dewey Decimal Number: 658.812
EAN: 9780470318126
ASIN: 0470318120
Publication Date: August 4, 2008
Availability: Usually ships in 1-2 business days
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| Editorial Reviews:
Product Description
Ready to start solving business challenges with CRM (Customer Relationship Management) software? Interested in the latest enhancements and updates to Salesforce.com? Salesforce.com For Dummies, 3rd Edition, has just what you need! Salesforce.com is like an assistant for your sales, customer service, and marketing efforts — one that never takes a day off and never asks for a raise. Because it’s an Internet service, you sign up and log in through a browser, and it’s immediately available. Salesforce.com For Dummies, 3rd Edition shows you how to choose the right edition of Salesforce.com, and then how to use it to: - Prospect, manage accounts, develop contacts, and calculate forecasts
- Manage your customers and your teams, and close more business
- Analyze, migrate, and maintain your data
- Track and resolve customer service issues
- Generate and pursue more sales leads and boost your revenue
- Use Salesforce with Google AdWords and manage your Internet marketing
- Integrate Salesforce.com with ERP applications for greater value
- Make sales data available to sales reps, managers, and executives
- Follow the sales process from lead to close and see how to maximize your productivity
You already know how competitive business is today, so there’s no time to lose! Salesforce.com For Dummies, 3rd Edition gets you going with this all-important CRM technology right away.
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| Customer Reviews: Read 5 more reviews...
 It's Like Having a Tiny Consultant in Your Hand October 22, 2008
I'm relatively new to Salesforce.com and I've found this book to be a huge help. At my organization, we did not hire any consultants to assist us in customizing Salesforce.com for our needs. This book has been by my side as a handy resource to the questions that I've had as I get comfortable with Salesforce.com Regardless of your technical proficiency, this book is a good resource to those look to become more comfortable with Salesforce.com.
A solid book for someone getting started on SalesForce September 8, 2008
2 out of 3 found this review helpful
This is a great book on SalesForce in the tried and true '- For Dummies' format. Covers a lot of the functionality of SalesForce in a well laid out manner. Between this book and "maximizing your sales with Salesforce.com" you should have everything you need on hand in your house/office to get you around SalesForce like a pro.
 Salesforce for Dummies March 26, 2008
2 out of 3 found this review helpful
Good overview but lacking in detailed usage instructions. Need to have step by step walk throughs because the online help feature is very confusing. Also needs to reference more clearly what version of Salesforce and modules are needed for certain scenarios.
A Review Of The Reviews February 25, 2008
5 out of 8 found this review helpful
I couldn't help noticing that there are 3 Five Star raving reviews of this book posted on the same day from Feb 6 2005 (Strange considering there are only 6 in total). I'm sorry but that is too coincidental making them suspect and of no use to someone like me who just wants an honest opinion from an objective reader.
 Wouldn't recommend the Kindle Edition February 9, 2008
2 out of 4 found this review helpful
If you're considering this title in the Kindle edition - think twice. There are numerous screenshots which are simply too small to read. Text can be enlarged on the Kindle, but images cannot. Stick with the paper edition.
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