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| Microsoft CRM 4.0 User Handbook | 
| Author: Stamati Crook
Publisher: redware research limited
Category: Book
List Price: $39.95
Buy New: $35.59
You Save: $4.36 (11%)
Buy New/Used from $34.59
Avg. Customer Rating:  (1 reviews)
Sales Rank: 389714
Languages: English (Original Language), English (Unknown), English (Published)
Media: Paperback
Number Of Items: 1
Pages: 117
Shipping Weight (lbs): 0.5
Dimensions (in): 9.5 x 7.3 x 0.4
ISBN: 0955685907
EAN: 9780955685903
ASIN: 0955685907
Publication Date: June 1, 2008
Availability: Usually ships in 1-2 business days
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| Editorial Reviews:
Product Description
The Microsoft CRM 4.0 User Handbook is for people using and evaluating Microsoft CRM. A lot of ground is covered with an emphasis on providing a full and concise summary of all the features of CRM rather than a step-by-step guide. You will understand the sales cycle, how to run a marketing campaign, and how to schedule appointments and service activities. The user interface is explored in full detail, both from a web browser and from the Outlook client for CRM, and you will learn how to run a mail merge to Word and export to Excel. Customisation and workflow features are covered from a user point of view and we do not discuss installation or programming issues (although the author is a programmer). Readers will want to have this book nearby as they explore Microsoft CRM and will keep it handy on their bookshelf as they begin to use CRM to it s full potential.
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| Customer Reviews:
Save Your Money! August 30, 2008
3 out of 5 found this review helpful
Poor content, laughable presentation and an extortionate price.
In my professional life I licensed 250 users of Dynamics CRM 4.0 earlier this year, with plans to expand to 750 users. Dynamics CRM is proving itself to be a real winner. Unfortunately the same cannot be said of this book.
Save your money and look to the vastly superior alternatives from Sonoma/Microsoft or the Dummies guide.
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