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| Microsoft Dynamics CRM 4 For Dummies (For Dummies (Computer/Tech)) | 
| Authors: Joel Scott, David Lee, Scott Weiss
Publisher: For Dummies
Category: Book
List Price: $24.99
Buy New: $13.79
You Save: $11.20 (45%)
Buy New/Used from $13.69
Sales Rank: 28448
Languages: English (Original Language), English (Unknown), English (Published)
Media: Paperback
Number Of Items: 1
Pages: 408
Shipping Weight (lbs): 1.4
Dimensions (in): 9.1 x 7.3 x 1.1
ISBN: 0470343257
Dewey Decimal Number: 658.812028553
EAN: 9780470343258
ASIN: 0470343257
Publication Date: July 8, 2008
Availability: Usually ships in 1-2 business days
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Product Description
Customer relationship management, or CRM, is certainly a hot topic in business today. If you have a small or medium-sized business, chances are you?re already aware of all it can do for you. But with so many options and so much to think about, how do you get a CRM system in place with a minimum of hassle? Well, Microsoft Dynamics CRM 4 For Dummies is a great place to start! Written by veteran CRM experts Joel Scott and David Lee, this friendly guide will have you understanding and using Microsoft?s CRM solution in a jiffy. Whether you?re considering a CRM system for the first time or you?ve decided to switch from another system to Microsoft Dynamics CRM, this book will make it easy to: - Maintain and manage all your customer information
- Personalize Microsoft CRM to work for your business
- Set up CRM to support sales, marketing, and customer service
- Use the Outlook client
- Manage territories and business units
- Create and manage activities
- Generate quotes and invoices
- Implement and manage a marketing campaign
- Work with contracts, and much more
Microsoft Dynamics CRM 4 For Dummies is packed with information on the latest version, It will help you get a unified view of your customer information and interactions through integrated sales, marketing, and customer service features. And that, as every business owner knows, is important to improving your bottom line!
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