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| Microsoft Dynamics(TM) CRM 4.0 and Microsoft Dynamics Live CRM Step by Step (Step By Step | 
| Authors: Mike Snyder, Jim Steger, Kara O'brien
Publisher: Microsoft Press
Category: Book
List Price: $29.99
Buy New: $19.79
You Save: $10.20 (34%)
Sales Rank: 158698
Media: Paperback
Number Of Items: 1
Pages: 352
ISBN: 073562576X
Dewey Decimal Number: 658
EAN: 9780735625761
ASIN: 073562576X
Publication Date: September 22, 2008 (In 45 Days)
Shipping: Eligible for Super Saver Shipping
Availability: Not yet published
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Product Description
The smart way to learn Microsoft Dynamics CRM 4.0 and Microsoft Dynamics Live CRM one step at a time! Work at your own pace through the easy numbered steps, practice files on CD, helpful hints, and troubleshooting tips to master the fundamentals of working with the latest version of Microsoft Dynamics CRM. You ll learn the specifics of tracking customer communications, how to use e-mail templates for mass communication, the ins and outs of reporting and data analysis, and other essential tasks. With Step by Step, you can take just the lessons you need or work from cover to cover. Either way, you drive the instruction, building and practicing the skills you need, just when you need them! Includes a companion CD with hands-on practice files. Key Book Benefits:
Lets you take just the lessons you need or work from cover to cover you set the pace Covers all the fundamentals, from tracking customer communication to reporting and data analysis Features easy-to-follow lessons and hands-on skill-building exercises Includes a companion CD with skill-building exercises
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