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| Working with Microsoft Dynamics(TM) CRM 3.0 | 
| Authors: Mike Snyder, Jim Steger
Publisher: Microsoft Press
Category: Book
List Price: $49.99
Buy New: $3.73
You Save: $46.26 (93%)
Buy New/Used from $3.73
Avg. Customer Rating:  (15 reviews)
Sales Rank: 57357
Media: Paperback
Edition: Pap/Cdr
Number Of Items: 1
Pages: 464
Shipping Weight (lbs): 2.6
Dimensions (in): 8.7 x 7.3 x 1.7
ISBN: 0735622590
Dewey Decimal Number: 658.812028553
EAN: 9780735622593
ASIN: 0735622590
Publication Date: April 12, 2006
Availability: Usually ships in 1-2 business days
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Product Description
Get a practical, hands-on introduction to the fundamentals of adapting Microsoft CRM 3.0 to meet your specific business needs. With topics that include developing new functionality, designing implementations, and integrating Microsoft CRM with other business applications#151;including Microsoft Office Outlook- and Microsoft SharePoint- Products and Technologies#151;this is the only book written for both developers and those who implement business solutions. Authored by experienced practitioners, this book provides case studies, integration and performance guidelines, and toolsets#151;the information you need to help you create successful CRM solutions. This book also explains how to maintain Microsoft CRM, making it of interest to IT professionals who support Microsoft CRM users. And power users will learn how to customize individual Microsoft CRM experiences. This introduction includes a 120-day evaluation copy of Microsoft CRM 3.0, as well as sample data and code samples on the Web.
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| Customer Reviews: Read 10 more reviews...
 The right guidance for CRM August 27, 2007
Finally...a useful MS CRM book. Mike and Jim actually addressed the CRM issues that are important rather than just describing what CRM screens look like. Well written, understandable, useful examples. It's better than all the other MS CRM books I have looked at.
 Very Helpful May 14, 2007
1 out of 1 found this review helpful
Very helpful book - Gives the reader a precise idea of what can be done/customized with that powerful software. I recommend it!
 Not Helpful May 9, 2007
0 out of 2 found this review helpful
A worthless book for the most part. It's written to administrators, not the average user, so there is no help on actually using the software.
And if it's written to administrators, all it covers is the obvious that can easily be found in the documentation or discerned by the average IT pro.
So I'm not sure who this book is for.
Worth the Investment! April 18, 2007
I thought this was a great MS CRM book.
The book is well written, easy to follow and packed with useful info on how to get the most out of MS CRM.
It is definitely aimed at the CRM administrator rather than the end user.
Some programming knowledge would be useful for customization but for most of the book; administrator access and an interest in CRM would suffice.
Excellent Informative Reference Book for Microsoft CRM 3.0 March 28, 2007
Working with Microsoft Dynamics CRM 3.0 edition is easier to understand and find what you are looking for. I have implemented another brand of CRM and I find it well written even from the viewpoint of someone who is a Business Analyst and not a Systems Administrator. Although, you will need systems administrator privileges to setting up and configuring the "time limited" software on the CD included with the book and you need knowledge of Microsoft SQL Server and Exchange Server.
Because Microsoft Dynamics ERP can now make extensive use of it Microsoft's CRM is a valuable tool to enhancing the business users experience and productivity. Ultimately, learning how to provide CRM's robustness to the end user in a helpful manner and easily navigated will be the challenge of the Business Analyst and Developer. Hopefully, most administrators will simply role out CRM rules based on a set of defined guidelines per work functions or as an application indicate. Ad hoc CRM changes could produce a difficult operational and user environment.
I suggest, extending the capabilities at either the client side or server end for working with outside applications with a Business Analyst or Developer to maintain productivity.
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