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| Microsoft CRM 3 For Dummies (For Dummies (Computer/Tech)) | 
| Authors: Joel Scott, David Lee
Publisher: For Dummies
Category: Book
List Price: $24.99
Buy New: $0.01
You Save: $24.98 (100%)
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Avg. Customer Rating:  (8 reviews)
Sales Rank: 299440
Languages: English (Original Language), English (Unknown), English (Published)
Media: Paperback
Number Of Items: 1
Pages: 408
Shipping Weight (lbs): 1.3
Dimensions (in): 9.1 x 7.3 x 0.9
ISBN: 0471799459
Dewey Decimal Number: 658.812028553
EAN: 9780471799450
ASIN: 0471799459
Publication Date: May 22, 2006
Availability: Usually ships in 1-2 business days
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Product Description
Manage sales, service, and marketing processes all together
Find out how to manage customer information to make your business more productive
Whether you're completely new to customer relationship management (CRM) software or you just want the scoop on the newest version, this handy guide will get you going. Discover how to set up CRM 3, navigate and customize the system, use it to work with your accounts and contacts, collect leads, forecast sales, run reports, and much more.
Discover how to
* Develop and manage customer relationships
* Implement a sales process
* Set up security and access rights
* Generate quotes, orders, and invoices
* Manage leads and opportunities
* Create and use product catalogs
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| Customer Reviews: Read 3 more reviews...
Definitely for Beginners September 21, 2007
This book is not for the IT Professional but is perfect to get a beginner up to speed on CRM quickly. I have used this to successfully train some of my staff when Microsofts training became to confusing.
 Excelent for understanding our CRM Users April 10, 2007
1 out of 1 found this review helpful
Im a specialist trainer who needed to explain IT tasks about Dynamics CRM 3.0 to my students, so I started purchasing this book "for dummies". This book is an excelent reference because you learn about user's point of view (none technical issues as installation or customization only day to day operations). Learning about Office Outlook allows better undestanding of MS Exchange Server, right?
The book is full of excelents tips and some technical recommendations.
I recommend to read this book before reading another excellent book as is "Working with Microsoft Dynamics CRM 3.0".
Good book with few faults January 6, 2007
1 out of 1 found this review helpful
This book is well written and illustrated. The author's style is comfortable and demonstrates a real familiarity with his subject. Especially helpful are the Tips as CRM has a few "gotchas" that can frustrate and mislead the unwary.
Because CRM technology is very flexible, it is difficult to write a definitive book that encompasses all the possibilites; but the authors have probably come as close as possible. Several colleagues have also indicated they liked my copy of this book far better than the "official" documentation.
I highly recommend this book to anyone who is venturing into uncharted CRM waters for the first time.
 Great for putting under a table leg. Not good for anything else December 8, 2006
0 out of 3 found this review helpful
I've been meaning to write this review since I bought the book just after it came out. It is so bad, that it deserves some comments.
In a nutshell, it's a waste of money. It's clearly the first book on the subject that works through the drop down menu choices and tells you what to do.
If you're a beginner in CRM you may find it useful, but if you're expecting much substance try elsewhere. You can click through the program for a few hours and know as much about the product as reading this book.
Not recommended, unless your table needs some support.
Helpful for new Microsoft CRM user November 8, 2006
1 out of 1 found this review helpful
This book is really for the new Microsoft CRM user and want to acguire the basic knowledge to use Microsoft CRM 3.0., like myself (with some background of CRM concepts, plus Microsoft Office outlook skills, it'll be so simple.) It is comprehensive and helpful to follow the step-by-step instruction of how to use the microsoft CRM 3.0 that describes in the book.
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