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| ITIL Service Support and Service Delivery Process Model | 
| Author: Key Skills Ilx
Publisher: Key Skills ILX
Category: Book
Buy New: $10.99
Buy New/Used from $10.99
Avg. Customer Rating:  (9 reviews)
Sales Rank: 29717
Languages: English (Original Language), English (Unknown)
Media: Wall Chart
Pages: 2
Shipping Weight (lbs): 0.1
Dimensions (in): 16.5 x 11.4 x 0.9
ISBN: 0954488423
EAN: 9780954488420
ASIN: 0954488423
Publication Date: December 1, 2005
Shipping: Eligible for Super Saver Shipping
Availability: Usually ships in 24 hours
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Product Description
Key Skills ILX have designed an A3 double sided process model, giving a graphical overview of all major Service Support and Service Delivery Processes. This is an excellent tool to use as part of your preperation for your ITIL examinations.
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| Customer Reviews: Read 4 more reviews...
 Too small December 23, 2007
1 out of 1 found this review helpful
This ITIL v2 "Wall Chart" is entirely too small to be proclaimed a wall chart but is laid out well and easy to follow
 Five Stars (Barely) December 16, 2007
Well done. A very useful tool for passing the ITIL exam, especially if you are a visual learner.
Even though it could have been (much) larger, I gave it five stars because of the clarity and accuracy of the diagrams. One of the books I read for the exam stated, "it is impossible to diagram the all the interrelationships of ITIL," but this proves them wrong --this chart has done a very good job of simplyfying a complex set of relationships and providing most important content.
I used this chart and the (boring) IT Foundations by Von Bon and a Transcender Practice Exam as my only study materials and passed Foundations with room to spare.
This chart is a 'keeper'
 Format is not adequate December 12, 2007
This is a great product, but the format, really, is not good. The charts must be separated (they did not) and it's difficult to manipulate it. But, the content it's very, very good.
Great immediate insight into ITIL November 28, 2007
1 out of 1 found this review helpful
This is really helpful in having a one-page insight into ITIL's processes, activities and dependencies hanging on the wall.
Must have, especially for ITIL version 3
Great presentation material! August 8, 2007
0 out of 1 found this review helpful
Very useful for walking people through ITIL process framework; but only a piece of reference material.
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