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| The Best I.T. Service Delivery BOOK EVER! Hardware Warranty, Break-Fix, Professional and Managed Services | 
| Author: Erick Simpson
Publisher: Intelligent Enterprise
Category: Book
Buy New: $149.99
Buy New from $149.99
Avg. Customer Rating:  (2 reviews)
Sales Rank: 307820
Language: English (Published)
Media: Perfect Paperback
Edition: 1st
Pages: 568
Shipping Weight (lbs): 1.8
Dimensions (in): 8.7 x 5.8 x 1.3
ISBN: 0978894324
EAN: 9780978894320
ASIN: 0978894324
Publication Date: September 30, 2008
Shipping: Eligible for Super Saver Shipping
Availability: Usually ships in 24 hours
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Product Description
The third publication in MSP University s best-selling Managed Services Series, The Best I.T. Service Delivery BOOK EVER! covers all aspects of delivering I.T. and technical services to end-customers through 4 types of service delivery models Hardware Warranty, Break-Fix, Professional and Managed Services. This comprehensive resource details best practices for service delivery, including a description of each service model and strategies for maintaining or maximizing each model, as well as migrating from one service model to another. Covering service pricing and positioning, service delivery, hiring and compensating and training staff and maximizing customer trust, satisfaction and loyalty, this resource is certain to become a key reference manual in your organization. This book will reveal how to successfully deliver I.T. Solutions and Managed Services to become a Trusted Advisor to your clients. These methodologies have helped thousands of Solution Providers tremendously increase their revenues. The Best I.T. Service Delivery BOOK EVER! applies the most highly effective I.T. and Managed Services delivery techniques ever developed to increase your efficiencies, client relationships and revenue, and provide a roadmap to migrate from one service delivery model to another! We've included everything you'll need in The Best I.T. Service Delivery BOOK EVER!, allowing you to: Identify or establish your current service delivery model Understand key characteristics and important considerations for each service delivery model Determine whether you are in Build, Maintain or Maximize mode, and if you are ready to Migrate Recognize the key staff necessary for each model and mode Create an effective hiring, compensation, and training process for all staff Improve customer satisfaction, become a Trusted Advisor and sell more solutions and services to your clients This resource has been highly anticipated by solution providers and channel organizations worldwide, and fills the void for a service-specific work for the I.T. industry, covering hiring, compensating, and training staff; along with project management, quoting and service delivery for 4 service provider groups. Includes nearly 30 downloadable webinars, forms, tools and collateral!
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| Customer Reviews:
Erick Does it Again October 12, 2008
0 out of 1 found this review helpful
Erick Simpson has done it again - he has created a fantastic resource for peopole in the managed services business, or any service business for that matter. He brings no nonsense ideas, practical tips and just plain old common sense together in this book. I encourage you to read and apply what he shares. His experience and connection with many partners in the IT industry have provided a must have read.
Dead on, the "guru" himself gives you his best stuff October 8, 2008
Erick Simpson is a leading author on the subject of managed services and how to build, sell, market, and manage in an IT practice. His third book focuses on how to deliver services.
Erick walks through the four basic models of service delivery, and then the basic "states" each could be in. This gives something for everyone, from a break-fix provider to a managed service one. In particular, the hiring section of this book is dead on. How to recruit, hire, and screen is a difficult task, and Erick gives you a direct, usable steps to improve your hiring process.
A great reference to make decisions about your service delivery, both in how you do it and how you change it.
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